Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at retco12@yahoo.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at retco12@yahoo.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at retco12@yahoo.com.

Thanks for purchasing with My Store.

We take care to ensure you have a smooth and satisfying shopping experience. Our return policy is designed to provide you with peace of mind when you purchase our products. Sometimes, the product does not meet your expectations; you can easily return it. 

Before deciding to return the products, take a moment to familiarize yourself with our following guidelines regarding returns, exchanges, and refunds.

Eligibility for Returns

If you are not 100% satisfied with your products and want to return them, we accept returns that meet the following criteria.

  • Time frame: Products can be returned within 30 days of the date of purchase. Returns after this period will not be accepted.
  • Condition of the product: The returning items must be unused and in their original condition, and all original packing, labels, and tags must be included. Items that are worn, washed, and damaged are not acceptable.
  • Proof of purchase: We accept the products with proper proof of purchase, such as an order confirmation email or receipt.

Non-Returnable Items

We do not accept the return of certain products. These may:

  • Items with broken seals or packaging
  • Sale or clearance items
  • Customized or personalized products that we made to order
  • Personal care goods (such as beauty products)

How to Initiate a Return

If you want to return an item, reach out to our customer service through email. Here you provide the details about your order number, product name, and the reason why you returned it. Our customer service team will review it and send you a return authorization number after receiving your request.

If you want to return an item, reach out to our customer service through email ( ). Here you provide the details about your order number, product name, and the reason why you returned it. Our customer service team will review it and send you a return authorization number after receiving your request.

Customers are responsible for the cost of return shipping, damaged and incorrectly shipped. We recommend you use the tracked shipping methods that ensure your return reaches us safely. Once your return is received, we will inspect the product to verify that it meets our return policy conditions. We will refund or exchange you if the return is approved.

Refunds and Exchanges

We provide you with two options for return. One is the refund, and the second is the exchange. It's up to you to choose the one that suits you. In the case of a refund, we take 7-10 business days for the refund in your account.

If you would like to exchange an item for a different size, color, or product, we will provide the relaxation to exchange it with the available product. Damaged or Defective Items

We take great care in packaging our products to ensure they arrive in perfect condition. If your product is defective, please notify us within 7 days of receiving your order. To make a claim, you will provide photos of the damaged products and their packaging. Once we verify the damage, we will send you a replacement item at no extra cost. Order Cancellations

If you wish to cancel your order, please contact us as soon as possible. If the order has shipped, the order will not be able to be canceled. We do not offer cancellation for customized or personalized products once the production process has begun.

How Long Does the Return Process Take?

The return process may take up to 7-10 business days from the time we receive your returned item. During peak times of sales or holidays, this time frame may extend slightly. We will keep you updated on the status of your return.

Return Shipping Costs

You will be responsible for the cost of return shipping unless the product is defective or damaged. Original shipping fees are non-refundable. We recommend you use a traceable shipping service for returns. (Our brand name) is not responsible for the lost or returned shipment.

Customer Service

In the case of any query or question, please contact our customer service team. You can approach us via email and telephone. Our team is happy to guide you through the process and ensure your experience is hassle-free.

At My Store, customer satisfaction is our top priority. We understand that sometimes things don't go as planned, and we want to make sure you are completely happy with your purchase. If you need assistance or have a question about our return policy, don't hesitate to reach out to our support team. Our team cooperates with you and provides quality products and excellent service.